/001Find the right kind of help
A structured service catalogue explains household help, errands, garden care and individually assessed support. Clear descriptions establish what each service includes and where its boundaries lie. Distinct booking and enquiry actions, local coverage information and a postcode check help visitors choose a practical next step.
/002A simpler way to get started
A dedicated simplified experience brings shorter explanations, larger controls and direct actions into a separate page structure. Prominent telephone access keeps personal contact close. Optional browser read-aloud controls support page content or selected text, with pause and stop actions and language settings aligned with the content.
/003Six languages, one connected experience
German, English, French, Italian, Russian and Polish share a common locale system. The language selector remembers a visitor’s choice, while dedicated translations also support the simplified experience. Shared navigation, content structures and speech-language settings keep language preferences connected across the application rather than creating separate microsites.
/004Understand the estimate before booking
The public calculator combines service selection and adjustable hours to explain a single-visit estimate. Shared pricing rules produce net, tax and gross amounts, with travel information alongside the calculation. Hourly services remain distinct from requests that need a personal assessment, giving each offer an appropriate next step.
/005Booking shaped around real availability
The account-based booking flow separates service, date and time, contact details, payment choice and a final summary. Server-side checks consider staff availability and existing visits before accepting an appointment. Shared service rules and configurable payment options connect the public estimate with the practical work of scheduling support.
/006A customer account beyond the first request
The customer workspace brings the next appointment, booking history, order status and payment status together. When the team proposes another time, customers can accept or decline from their account. Profile management and feedback after completed work extend the relationship beyond the initial booking form.
/007Connected tools for the service team
Role-specific workspaces support employees with assigned visits, availability, leave, time tracking, hour records, visit reports and training. Administration sections connect scheduling, customers, staff, invoices, communication and content. PDF invoice generation and transactional email support the documents and updates surrounding each visit within the same application.
/008Answers with a route to a conversation
Searchable FAQs, topic filters and category-based articles give visitors several ways to understand the service. Team and review content sit alongside direct contact routes. A support chat draws on prepared knowledge and offers a team handover, keeping a personal conversation within reach when more detail is needed.